Article 1 - Definitions and Concepts

1.1 In these Terms and Conditions, the following terms shall have the specified meanings:

a) Company: Pamika Company, which is established and registered according to the laws of the People's Republic of China and possesses the necessary licenses for providing commercial and import services.

b) Client: A natural or legal person who enters into a contract with the Company to receive Basic Package services.

c) Services: A set of commercial activities including supplier management, quality control, warehousing, and logistics coordination provided by the Company.

d) Contract: A written or electronic agreement between the parties that includes these Terms and Conditions and the specifications of the requested services.

e) Supplier: A natural or legal person with whom the Client has previously established commercial relations, and the Company undertakes the management of these relations.

Article 2 - Scope and Nature of Services

2.1 The Basic Service Package includes the following services:

• Management and coordination with the Client's existing suppliers
• Order registration and tracking
• Supervision of production and delivery processes
• Quality control and product inspection
• Temporary warehousing services
• Logistics coordination and clearance
• Preparation and provision of documents and reports

2.2 The Company commits to providing the aforementioned services in accordance with professional standards and according to the best practices available in the industry.

2.3 Additional services outside the scope of the Basic Package shall be provided after mutual agreement between the parties and determination of separate terms.

Article 3 - Financial Terms

Article 4 - Timing and Delivery

4.1 The timing of service delivery shall be specified in the contract based on the nature and volume of work.

Stage	Duration	Description
Initial Review	1-2 business days	Feasibility assessment
Supplier Coordination	2-5 business days	Depending on supplier responsiveness
Production Follow-up	Variable	Based on production time
Quality Control	1-3 business days	Including report preparation

4.2 In the event of delays arising from factors beyond the Company's control, the timeline shall be adjusted in coordination with the parties.

4.3 The Company undertakes to immediately notify the Client in the event of any potential delays.

Article 5 - Service Quality and Guarantees

5.1 The Company undertakes to provide all services in accordance with professional standards and the agreements set forth in the contract.

5.2 Quality control of products shall be conducted based on the following criteria:

• Technical specifications provided by the Client
• Related international standards
• Laws and regulations of the destination country
• Common quality standards in the industry

5.3 The Company shall provide documented quality reports for each shipment.

5.4 In case of non-compliance of products with agreed criteria, the Company shall take necessary corrective actions.

Quality Guarantee: The Company guarantees the quality of services provided for a period of 15 days after final delivery.

Article 6 - Obligations and Responsibilities of the Parties

6.1 Company Obligations

The Company undertakes to:

• Provide services with optimal quality and within the specified time
• Maintain the Client's confidential information
• Provide regular reports on work progress
• Protect the legitimate interests of the Client
• Comply with relevant laws and regulations

6.2 Client Obligations

The Client undertakes to:

• Provide accurate and complete information
• Pay fees according to the agreement
• Obtain necessary permits
• Provide necessary cooperation in relevant processes
• Notify of potential changes in a timely manner

6.3 Limitation of Liability

6.3.1 The Company's liability shall in any case be limited to the value of services provided.

6.3.2 The Company has no liability for indirect damages, loss of profit, or other consequential damages.

6.3.3 The Company has no liability for the actions and decisions of suppliers except in cases of obvious negligence.

Article 7 - Warehousing and Transportation

7.1 The Company provides temporary warehousing services according to the terms set forth in the contract.

7.2 The Company's liability for warehoused goods is limited to the items specified in the warehouse insurance policy.

7.3 Transportation coordination shall be carried out based on the Client's choice and agreement.

7.4 The Company has no liability for damages arising from transportation except in cases of direct negligence.

Note: It is recommended that goods be insured against potential risks.

Article 8 - Contract Termination

8.1 Either party may terminate the contract in the following cases:

• Material breach of obligations by the other party
• Non-payment of fees after written notice
• Impossibility of continuing cooperation for legal reasons
• Mutual agreement of the parties

8.2 In case of contract termination, settlement shall be based on services provided.

8.3 Contract termination shall not prevent claims for damages incurred.

Article 9 - Confidentiality

9.1 The Company undertakes to consider all commercial, technical, and personal information of the Client as confidential.

9.2 Disclosure of confidential information is permitted only in the following cases:

• Written consent of the Client
• Legal obligation or court order
• Public information accessible to everyone

9.3 The confidentiality obligation shall continue even after the contract ends.

Article 10 - Force Majeure

10.1 In the event of force majeure incidents including war, natural disasters, strikes, sanctions, legal changes, and other matters beyond the control of the parties, the performance of obligations shall be suspended or adjusted proportionately to the circumstances.

10.2 The party affected by force majeure is obligated to immediately notify the other party.

10.3 If force majeure continues for more than 30 days, either party shall have the right to terminate the contract.

Article 11 - Dispute Resolution

11.1 The parties undertake to first resolve any disputes through direct negotiation.

11.2 If the dispute is not resolved through negotiation, the matter shall be referred to arbitration.

11.3 Arbitration shall be conducted according to the commercial arbitration laws of the People's Republic of China.

Governing Law: This contract is regulated and executed under the laws of the People's Republic of China.

Article 12 - Additional Services

12.1 In addition to the core services of the Basic Package, the Company offers the following additional services without minimum order requirements and can be added to any package:

12.1.1 Inspection and Quality Control Services

Guarantee the quality of your products with professional inspection services according to international standards and detailed reports on production status. These services include advanced inspections, specialized tests, quality certificates, and supplier audits.

12.1.2 Branding and Visual Identity Design Services

Create a strong and attractive visual identity for your brand that differentiates you in today's competitive market. From logo design to complete brand guidelines, including packaging design, branding consultation, and marketing strategies.

12.1.3 Product Photography Services

Professional photography of your products for use in packaging, advertising, and online stores with high quality and reasonable prices. Includes visual content production, image editing, and catalog photography.

12.1.4 Professional Translation Services

Professional translators fluent in Chinese and Persian accompany you during factory visits, business negotiations, and market tours to help you achieve the best results.

12.1.5 Travel and Airport Services

With airport pickup services, hotel reservations, and travel itinerary planning, start your business trip to China with peace of mind and without worry. We provide the best options suited to your budget and needs.

12.2 All additional services are provided without minimum order requirements and can be added to any service package.

12.3 Additional services are provided based on the Client's request and after agreement on relevant terms and costs.

12.4 The cost of additional services shall be calculated separately and specified in the contract.

12.5 The quality and timing of additional services shall be according to the standards specified in the separate agreement.

Note: Additional services are designed to complement clients' specific needs and may require additional time, which will be included in the overall project timeline.

Article 13 - Other Provisions

13.1 Any changes to these Terms and Conditions must be made in writing and with the agreement of both parties.

13.2 In case of conflict between these general terms and the specific terms of the contract, the specific terms shall prevail.

13.3 The invalidity of any clause in these terms shall not affect the other clauses.

13.4 These Terms and Conditions are enforceable from the date announced at the top of the document.